Shipping & Delivery Information

Shipping & Delivery 

  • We offer a flat rate of $12 on all orders in Ontario. All orders over $100 are free shipping via Canada Post. 
  • We currently do not ship outside of Canada
  • All orders will be shipped within 2 - 3 business days. Delivery time estimates are calculated from the day merchandise is shipped 
  • Cancellation must be done before orders are shipped. Cancel requests will be processed based on the return policy.


  • Order online and select Pickup at checkout
  • Pickup is free for all orders and will be available within 12-24 hours from when the order is placed
  • Wait until you receive the Ready for Pickup email before coming to the store
  • Show Valid ID and order receipt to receive order


Under the following circumstance, we will provide a full refund on your order:
  • Purchased item(s) must be in its original condition
  • Refund request occurs within 14-days since customer has received the products 
  • Original shipping costs are not refundable. Only the costs associated with the actual products returned will be refunded
  • If there are any signs of usage or damage to product, return request may be denied 
Please note the following items are not refundable:
  • Wigs 
  • Unsealed hair and skin products
  • Opened hair accessories including combs, brushes, hair ties, du-rags
To submit a exchange or refund request, fill out this form here
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    Please allow 3-5 days to approve your request and process the items to be sent back to us. If you have any other questions, email