Shipping & Delivery Information
Shipping & Delivery
- We offer a flat rate of $12 on all orders in Ontario. All orders over $100 are free shipping via Canada Post.
- We currently do not ship outside of Canada
- All orders will be shipped within 2 - 3 business days. Delivery time estimates are calculated from the day merchandise is shipped
- Cancellation must be done before orders are shipped. Cancel requests will be processed based on the return policy.
Pickup
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Order online and select Pickup at checkout
- Pickup is free for all orders and will be available within 12-24 hours from when the order is placed
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Wait until you receive the Ready for Pickup email before coming to the store
- Show Valid ID and order receipt to receive order
Returns
Under the following circumstance, we will provide a full refund on your order:
- Purchased item(s) must be in its original condition
- Refund request occurs within 14-days since customer has received the products
- Original shipping costs are not refundable. Only the costs associated with the actual products returned will be refunded
- If there are any signs of usage or damage to product, return request may be denied
Please note the following items are not refundable:
- Wigs
- Unsealed hair and skin products
- Opened hair accessories including combs, brushes, hair ties, du-rags
To submit a exchange or refund request, fill out this form here
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Please allow 3-5 days to approve your request and process the items to be sent back to us. If you have any other questions, email info@jibeauty.com.