Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Under the following circumstance, we will provide a full refund on your order:
- Purchased item(s) must be in its original condition
- Refund request occurs within 14-days since customer has received the products
- Original shipping costs are not refundable. Only the costs associated with the actual products returned will be refunded
- If there are any signs of usage or damage to product, return request may be denied
Please note the following items are not refundable:
- Wigs
- Unsealed hair and skin products
- Opened hair accessories including combs, brushes, hair ties, du-rags
To start a return, please fill out this form.