Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Under the following circumstance, we will provide a full refund on your order:

• Purchased item(s) must be in its original condition
• Refund request occurs within 14-days since customer has received the products 
• Original shipping costs are not refundable. Only the costs associated with the actual products returned will be refunded
• If there are any signs of usage or damage to product, return request may be denied 

Please note the following items are not refundable:

• Wigs 
• Unsealed hair and skin products
• Opened hair accessories including combs, brushes, hair ties, du-rags

To start a return, please fill out this form.